Our Mission Statement says it all, please read it.
WE STAND FOR TRUST, INTEGRITY & RESULTS.
To provide good customer outcomes and deliver 6-star experience.
We put YOUR interests first.
We will find and recommend loans which are appropriate in terms of size and structure, are affordable, applied for in a compliant manner and meet your set of objectives at the time of seeking the loans on your behalf.
SFJ are proud to advise that we have never had a complaint lodged against us. We have an internal resolution procedure in place and will act quickly to resolve your issue.
However in the event we cannot resolve your issue you can contact the external dispute resolution organization Australian Financial Complaints Authority (AFCA) to which we are members. Free call 1800 931 678 9am-5pm AEST Monday to Friday.